Electric Scooter Doctors

ELECTRIC SCOOTER DOCTORS

Service Contract

Edition: May 2025

3245 NW 7th St, Miami, FL 33125 · (786) 922-9145 · aouviana@gmail.com

This Service Contract governs every repair, diagnostic, pickup and sale performed by Electric Scooter Doctors. By booking a service, leaving a vehicle at our shop or accepting these terms in your customer profile, you agree to the conditions below.

1. Our services

  • The service provider agrees to perform the following services for electric scooters, electric motorcycles and electric bicycles, according to the diagnostic provided for your vehicle:
  • General maintenance
  • Tire changes
  • Brake changes
  • Electrical troubleshooting and error detection
  • Lithium battery repair and replacement
  • Electric motor repair and replacement
  • Controller replacement
  • Sales of new scooters, bicycles and motorcycles

2. Service hours

  • Services are performed by appointment, by contacting (786) 922-9145.
  • Emergency repairs can be scheduled upon request and availability.
  • Business hours are Sunday through Friday, 8:00 a.m. to 6:00 p.m.

3. Customer responsibilities

  • Ensure the electric vehicle is available at the agreed location and time.
  • Report any known problem or repair history.
  • Authorize the necessary repairs once the diagnostic is given and before work begins.
  • Pay for the services according to the terms specified herein.
  • For services performed in the shop, the customer has 3 business days after the repair is completed to pick up the vehicle; otherwise the customer loses the right to the vehicle.
  • After the diagnostic is sent, if you do not wish to have the repair done with our company, you have 2 business days to pick up the vehicle; otherwise you lose the right to it and we are not responsible after that period.
  • Check the condition of the vehicle when you receive it: screws tightened, correct operation, correct tires, all parts in place. You must ride and test it. It is your responsibility to check it before leaving the store.

4. Payment terms and fees

  • Payments for delivery/pickup services are due at the time of the pre-scheduled pickup.
  • Once the diagnostic is submitted, 100% of the established price is paid.
  • Payment must be made within 24 hours from the date the diagnostic is sent. Cash payments must be made before the work starts. Late payments are subject to a 5% daily late fee.

5. Warranty and liability

  • All parts installed by Electric Scooter Doctors are covered by a 1-month limited warranty. The company is responsible only for the parts or repairs it performed, as reflected in the diagnostic previously sent and approved by you.
  • If, after the work is performed and within the 30-day warranty period, a defect appears in a part or function that was not covered by the diagnostic provided by Electric Scooter Doctors, we are not responsible for that failure.
  • Delivery/pickup service is not included in the warranty period; additional charges apply.
  • Once the diagnostic is given, if the customer does not want to proceed with the repair, the vehicle is returned in the condition it is in after we finish the diagnostic check, not in its original state.

6. Term and termination

  • This Agreement remains in effect for a period of 30 days unless either party terminates it earlier with prior written notice.
  • A breach of any of these terms by either party may result in immediate termination of the Agreement.

7. Applicable law

  • This Agreement is governed by and construed in accordance with the laws of the State of Florida, United States (Miami-Dade County).

8. Entire agreement

  • This document constitutes the entire agreement between the parties. No other understanding, representation or warranty not set forth herein shall be valid.

IN WITNESS WHEREOF, the parties enter into this Service Agreement as of the date of acceptance. Service provider: Alejandro Ouviana, Electric Scooter Doctors. The customer accepts and signs electronically in their customer profile; the signature, name and date are recorded by the system.